Return policy
Thank you for shopping at PB Sport! We want you to be completely satisfied with your sports equipment purchase. If you are not completely satisfied with your order, we offer a 15-day refund policy for your peace of mind.
RETURN OR EXCHANGE ELIGIBILITY
To be eligible for a return or exchange, please note the following conditions:
- The customer must provide proof of purchase (order confirmation or receipt).
- The request must be initiated within 15 days of the delivery date.
- The product must be unused, in its original packaging and in the same condition as when received. Once a product has been used, even slightly, we can no longer accept it for exchange or refund.
- Customized or personalized items may not be eligible for return, except in the case of manufacturing defect or damage.
- Sale items may only be exchanged or credited in store. All second-hand, clearance, demonstration and liquidation items are final sales. A clearance item is one whose price has been reduced by 20% or more. There are no warranties, returns or exchanges on final sale items.
- ***Special promotions: All items purchased at a discount during Boxing Day, Black Friday or Cyber Monday are final sales.
- Due to high traffic on promotional days (i.e. Boxing Day, Black Friday, Cyber Monday, etc.), no returns or exchanges will be accepted during these times.
RETURN PROCESS
To request a return, follow these steps:
- Contact our customer support team at info@pbsport.ca with your proof of purchase, such as a receipt, invoice or order confirmation, and the reason for the return.
- Our customer support team will review your request and may ask for additional information or images if necessary.
- Once your return request has been approved, we will provide you with instructions on how to return the product.
PRODUCT RETURN
Please ensure that the product is securely packaged to prevent damage during return shipment. You will be responsible for return shipping costs, except in the case of a defective product or if the return is due to an error on our part.
REFUND PROCESSING
Once we have received the returned product and verified its condition, we will initiate the refund or credit process. The refund will be credited to your original payment method within a reasonable period of time.
EXCEPTIONS
The following situations may not be eligible for a refund:
- Products damaged due to misuse, abuse, or improper care.
- Products showing excessive wear beyond what is considered reasonable for normal use.
- Clearance or final sale items, gift cards, used or demo items, pickleballs.
- Shoes: Shoes must be returned in new condition, with all tags attached. Returned shoes must be in the same condition in which they were received (in resalable condition), including the original manufacturer’s packaging, without tape, tags or other items degrading, altering or damaging the packaging or shoes. We do not accept the return of used shoes – only new/never worn shoes may be returned for credit or refund.
- A 15% restocking fee applies to returns of oversized products, e.g. ball machines, nets, court equipment, 100-ball boxes, etc.
- Returns that do not meet the eligibility criteria mentioned above.
PRICE ADJUSTMENT POLICY
For any regular-priced in-stock item that goes on sale within 7 days of your purchase date, you may receive a store credit for the price difference from the original retail price. We do not offer price adjustments on items sold during promotions (i.e. Boxing day, Black Friday, Cyber Monday, etc.) To receive a price adjustment, please contact customer service by phone or email.
PB Sport reserves the right to change or modify all terms and conditions with our return and exchange policy at any time and at PB Sport’s sole discretion. All decisions made by PB Sport regarding the eligibility or ineligibility of an item for return or exchange are final.
At PB Sport, we value our customers and strive to provide you with the best possible shopping experience. If you have any questions or concerns, please do not hesitate to contact us at info@pbsport.ca.
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